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Old Lady Hit With Trip Cancellation Fees After Husband Gets Cancer, Sympathetic Customer Service Rep Finds Loophole to Avoid Them

These days, everyone's out to make a buck at the expense of someone else and it's common practice for companies to give customers a polite "Tough luck, f**k you" when they ask for a refund or try to avoid some kind of hidden fees.

That's why it was so refreshing to see this customer service rep really go the extra mile to help a sweet old lady who needed to cancel a trip due to her husband's illness.
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