You never know what to expect when booking accommodation online. For example, I once booked an apartment to stay in after getting COVID while traveling, only to discover it was a concrete basement — and the windows that were visible in the photos of the place were actually just Photoshopped in. We love Airbnb, don’t we?
While that might seem bad enough, things can always get worse, as a group of Scottish lads learned on a recent trip to Germany.
Not normally one to post customer service complaints on twitter but me and the boys are in Germany for @EURO2024 and wait till you see the absolute shambles of a situation @bookingcom put us in last night
— Rory (@RoryB96) June 16, 2024
Keeping with the historic tradition of things going poorly upon entering Germany, this gaggle of dudes got a rental on Booking.com for a big soccer match only to discover that their home for the week was an absolute piece of shit, complete with cardboard beds and an anemic sofa.
So at around half past 8 yesterday we turned up at the original property we booked through @bookingcom and the place was an absolute mess. One of the beds was made out of cardboard and also held together by duck tape. The 2nd bed was a sofa bed that was broken and disgusting pic.twitter.com/rgv0KkWLff
— Rory (@RoryB96) June 16, 2024
After three hours of trying to resolve the problem with Booking.com, the service booked them in another place. Great, right? Nope — it was a straight up dungeon.
Once we arrived, we were STUNNED by what we found. @bookingcom had sent us to a dungeon that must have been some sort of abandoned medical facility as there was hospital beds and industrial equipment lying around the entrance. Check out this video of the full place pic.twitter.com/S4wtAIw1hs
— Rory (@RoryB96) June 16, 2024
“We made our way into the property and we’re greeted by more industrial equipment, exposed chemicals, exposed cables and exposed pipes and to top it all off an axe that looked like something out of a murder film. The whole place had the vibes of a human trafficking horror film,” OP writes in a follow-up post.
“After all of the above within the first 6 feet of the property we made our way through the rest of the gaff and continued to find hazard after hazard including access to a generator room. We got to the other end of the property and there was a serious smell of damp,” he added.
Oh yeah, the door didn’t lock, either. “Have fun getting robbed in your hellhole!” Booking.com, probably.
This is after @bookingcom had paid for the dungeon that we were currently sitting in. We have spent over £2000 on accomodation through them for this trip and now they expect us to pay more and wait for a refund when we don't have the money to pay now.
— Rory (@RoryB96) June 16, 2024
Thankfully, the dudes were able to eventually find accommodation through a different service. Hopefully their new place doesn’t give off medieval torture vibes — though they should probably hang on to the axe, just to be sure.
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